Refund Policy

We are committed to ensuring your satisfaction with all the products you have ordered from us. However, if you’re unhappy for any reason, here’s what to do.

  • Because of the variations in color monitors/screens and lighting used during photo shoots, the precise color or texture of the finished item may somewhat not properly visible on screen; consequently, products cannot be exchanged for this reason. Only if the product(s) received a manufacturing defect of some type will we exchange the product(s).
  • Return policy will be applied to unused, unwashed product with original packing and invoice within 7 Days of purchase.
  • Customer needs to return the products via traceable delivery i.e. courier or registered post on his own expense to our address.
  • Delivery Charges will not be refunded and return or replacement charges will be paid by Customer
  • Refund requests will be processed within 5 working days after receiving the return products.
  • Items purchased from sales and promotions are not eligible for exchange.
  • Pillows design may vary due to cutting pattern of the fabric.
  • Contact our customer service center by calling us +92 304 3477474between 9:00 AM-5:00 PM, Monday till Saturday or email us images of defected product at florencetextile@gmail.com